Privacy Policy
Dr. Shadi Concierge Med Spa
Dr. Shadi Concierge Med Spa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit or interact with our website, submit forms, book appointments, or communicate with us by phone, email, or text message.
By using this website or providing your information, you consent to the practices described in this policy.
Information We Collect
We collect information you voluntarily provide, including:
Your name, email address, phone number, and other contact information
Appointment and service details
Payment and billing information when applicable
Message history, including SMS, emails, chat messages, and opt in or opt out records
Device and technical data such as IP address, browser type, operating system, and usage behavior
We may also collect location and interaction data to improve our services and website performance.
How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide services and customer support
Send appointment reminders, confirmations, and instructions
Communicate about treatments, billing, and office updates
Send promotional messages when you have opted in
Operate and improve our website and marketing systems
Comply with legal, regulatory, and medical record requirements
SMS and Mobile Messaging
If you provide your mobile phone number, you may receive text messages from Dr. Shadi Concierge Med Spa. These messages may include appointment reminders, confirmations, post visit instructions, billing notifications, and promotional messages.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of receiving medical care.
You can opt out at any time by replying STOP. You can request assistance by replying HELP or by contacting us using the information below.
We collect and store your phone number, message content, delivery confirmations, and opt in and opt out records for compliance, recordkeeping, and service improvement.
Mobile Information Sharing
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for their marketing or promotional purposes. Mobile information is used only to provide the services you request and to meet legal and carrier compliance requirements.
How We Share Your Information
We may share your information with trusted service providers who help us operate our website, booking systems, payment processing, marketing, and communications. These providers are required to protect your information and only use it for authorized business purposes.
We may also disclose information when required by law, court order, or government request, or in connection with a business transfer such as a merger or sale.
We do not sell personal information.
Cookies and Tracking
We use cookies, tracking pixels, analytics tools, call tracking numbers, and similar technologies to understand how visitors use our website, measure marketing performance, and improve user experience. You may disable cookies through your browser settings, but some features may not function properly.
Third parties such as analytics and advertising providers may also place tracking technologies on our website.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. Access is restricted to authorized personnel and trusted service providers. While no system is completely secure, we take reasonable steps to protect your data.
Your Privacy Rights
You may request access to, correction of, or deletion of your personal information at any time. You may opt out of marketing communications by using the unsubscribe link in emails or replying STOP to text messages.
To make a request, contact us using the information below.
Third Party Websites
Our website may contain links to third party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.
Children’s Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If we become aware that such information has been collected, we will delete it.
Changes to This Policy
We may update this Privacy Policy at any time. Changes are effective when posted. We encourage you to review this page periodically.
Contact Us
Dr. Shadi Concierge Med Spa
Phone: 714-600-2262
Email: drshadimedspa@gmail.com